Privacy Policy – Lighthouse Behavioral Health Center

Effective Date: [Insert Date]

Lighthouse Behavioral Health Center (“Lighthouse,” “we,” “our,” or “us”) is committed to protecting the privacy, dignity, and confidentiality of all individuals who visit our website, use our services, or interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with federal law, state law, and HIPAA (Health Insurance Portability and Accountability Act of 1996).

1. Information We Collect

We may collect the following categories of information:

• Personal Identifiable Information (PII): Name, date of birth, address, phone number, email, insurance details, emergency contacts.
• Protected Health Information (PHI): Medical history, diagnoses, treatment records, prescriptions, and referral information.
• Non-Personal Information: Browser type, IP address, cookies, device identifiers, and site usage data.
• Referral and Intake Information: Information provided by families, providers, case managers, or community partners during the referral and admissions process.

2. How We Use Your Information

Your information may be used for:

• Providing clinical and residential care.
• Processing admissions, referrals, and eligibility screenings.
• Communicating with patients, families, and providers.
• Coordinating with insurers, Medicaid, or state-funded programs.
• Complying with federal and Maryland state laws, including HIPAA and the Maryland Confidentiality of Medical Records Act.
• Improving our website, services, and facility operations.

3. How We Share Your Information

We will not sell, rent, or trade your information. We may disclose your information only as permitted or required by law:

• With Your Consent: For referrals, treatment coordination, or release of records.
• For Treatment, Payment, or Healthcare Operations: With providers, insurers, and care managers.
• Legal & Regulatory Compliance: With Maryland Department of Health, CARF, and federal agencies as required.
• Public Safety: If necessary to prevent serious harm or comply with a legal obligation.

4. Your Rights Under HIPAA and Maryland Law

You have the right to:

• Access your medical records.
• Request corrections to your records.
• Request restrictions on disclosure of your PHI.
• Request confidential communications.
• File a complaint with Lighthouse or with the U.S. Department of Health & Human Services (HHS).

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including encrypted storage, restricted access, and secure communication channels.

6. Website & Cookies

Our website may use cookies and analytics tools to improve user experience. No PHI is collected through cookies. You may disable cookies in your browser settings.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect PHI or PII from children under 18 without proper authorization from a legal guardian.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or services. Updates will be posted on our website with a revised “Effective Date.”

9. Contact Us

For questions about this Privacy Policy or your rights, contact us:

• 📞 Phone: [Insert Number]
• 📧 Email: info@ensorstreethealth.com
• 📍 Address: 1425 Ensor Street, Baltimore, MD